Directions for Download Products

Please read these directions before purchasing a download, or if you run into difficulties downloading or using your download. If this web page doesn't answer your questions or resolve your problem, then you should contact the Innersong Webmaster by email or on-line contact form. We will do our best to help you out!

• Browse our web site and fill your shopping cart with one or more downloadable products by clicking on the appropriate links. You may also mix other Innersong products in your cart.

• Checkout and complete your purchase.

• After your credit card has been successfully processed if your shopping cart contained one or more downloadable products you will return to a web page which serves as a Download Token. This page contains links that you can click to download your purchase. If you should happen to lose this page, don’t worry. You will shortly receive a copy by email from the Innersong server which will be equally functional.

• If you purchased more than one downloadable product, repeat the following steps for each downloadable product. (It is suggested that you download one album at a time if you are downloading multiple albums.)

• Depending on your type of computer equipment, network connection and software, choose one of the audio formats available. (Albums are available in MP3 format as well as three different CD quality formats: Apple Lossless, Free Lossless Audio Codec (FLAC) and Windows Media Lossless.) Click on the appropriate download link.

• Depending on your computer software your download may start immediately or you may be prompted to open or save a file. (You may do either.) Once downloading starts, your computer should show a window that measures the progress of the download. The time to complete the download will depend on your Internet speed and the format you chose. (With the DSL Internet service available in Warren, Vermont, it usually takes about two minutes to download an album in MP3 format and ten minutes to download an album in one of the CD quality formats. The MP3 format albums are compressed at 128 kbps. )

• When your download has completed, your computer will have a single .zip file containing your music and the album art. Open this file with operating system or other software (1) (2) that supports .zip files, and extract and save the resulting files.

• You will now have a single folder containing your music. You can play this with a suitable media player, load it into a portable device or burn a CD. There is no copy protection on any of these files, but we ask you to follow our Download Policy.

• We have tested our download content with WinAmp, iTunes, Windows Media Player, and Real Player. Album art is in PDF format. We recommend the use of WinAmp and iTunes, as these do a good job of playing albums with continuous music split across multiple tracks.

If you happen to experience network difficulties or can’t wait for your download to finish, don’t worry. Your download token will remain valid for approximately five days and you can repeat the download during this period as necessary.

If you have repeated difficulty completing downloads you may want to try using a download manager. Unlike web browsers such as Firefox and Internet Explorer, a download manager will allow you to resume a partially completed download without starting over. We have tested this capability using the Leechget download manager and recommend its use with Windows computer systems. Once installed, Leechget can be easily accessed from Internet Explorer or from Firefox.

"Difficulties can never be greater than your capacity to solve them."
P. R. Sarkar